¿Cuál es su política de devolución o cambio?
We want you to love your Qeleg® Products as much as we do.
If for any reason you are not satisfied with your items, you now have 30 days to return them with a money-back guarantee.
Returns Policy
Our return policy has been extended to 30 days, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase. Please note, we currently do not provide return shipping labels.
To initiate a return, contact us at service@qeleg.com.
If your return is accepted, we will send you instructions on how and where to send your package.
It's important to send your product back in its original packaging. Items not returned in the original package may be subject to a partial refund. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at service@qeleg.com.
To be eligible for returns:
- Products must include all accessories.
- Items must be in the original packaging (open boxes and bags are acceptable).
- Products without sufficient proof of purchase, items that have exceeded their warranty period, non-quality-related issues (after the 30-day money-back period), free products, repairs through 3rd parties, damage from outside sources, misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly), and purchases from unauthorized resellers will not be eligible for return.
Return Shipping Cost
- Restocking fee: No restocking fee.
- For damaged/wrong Products: If you received damaged or the wrong products, we will cover the return shipping cost.
- Customer remorse: If you bought the wrong product or wish to exchange the products, you will be responsible for the return shipping cost.
How to Return
- Step 1: Email our customer service at service@qeleg.com to request an exchange/return.
- Step 2: Our customer service representative will email you the exchange/return instructions and address. Please follow these instructions and, if possible, provide us with photos as return documentation.
- Step 3: You will receive a refund or have your exchange processed within one week after we receive your package. We'll email you once we're processing your refund or exchange.
- Refunds (if applicable) Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account. Most banks take between 2-4 business days to complete the refund process. If the timeframe has been exceeded and your refund is still not reflected, please contact us at service@qeleg.com and provide your Authorization Number to your bank.
You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it may take for your exchanged product to reach you may vary depending on your location.
Prueba de 30 noches para devoluciones y cambios
Tenemos plena fe en la excelencia de nuestros productos y estamos muy seguros de que quedará encantado con ellos.
Sin embargo, si, por algún motivo, no está satisfecho con su compra dentro del período de prueba de 30 noches, estamos aquí para ayudarlo.
Ya sea que se trate de solucionar un problema o iniciar una devolución o un cambio, nuestro equipo está listo para brindarle la asistencia que necesita. Su satisfacción es nuestra prioridad.
Por favor tome nota que...
Para calificar para una devolución o cambio, los productos deben estar limpios, sin daños, sin lavar y deben estar en su embalaje original.
No revendemos ningún producto devuelto. Obtenga más información sobre nuestra práctica de devolución de donaciones aquí .
Preguntas frecuentes
Dentro de un período de prueba gratuito de 30 días , ofrecemos devoluciones gratuitas al Reino Unido. El valor original del pedido, incluido el costo de envío, se reembolsará íntegramente a los clientes.
Por lo general, nuestras instalaciones tardan entre 5 y 7 días hábiles en procesar las devoluciones. Una vez que se haya contabilizado su devolución, le reembolsaremos su forma de pago original. Espere entre 3 y 7 días hábiles para que el reembolso se liquide en su forma de pago original.
Para iniciar su devolución o cambio, contáctenos en service@qeleg.com con su número de pedido. Si su(s) producto(s) se encuentra(n) en el período de prueba, le enviaremos una etiqueta de envío de devolución, así como instrucciones sobre cómo y dónde enviar su paquete. Una vez que recibamos los productos, enviaremos el reembolso de su pedido a su cuenta de pago original o organizaremos el envío del cambio dentro de 5 a 8 días hábiles .
Me gustaría una devolución/un cambio
Para iniciar su devolución o cambio, simplemente contáctenos en service@sugaerkingcake.com con su número de pedido o utilice el formulario a continuación. Nuestro equipo de soporte se comunicará con usted dentro de las 12 horas siguientes cuando no estemos durmiendo la siesta.
