We accept Paypal, Apple Pay, Google Pay, and all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

We sell all our products in the United States and Canada, Australia, Singapore, the United Kingdom, and EU countries. We are working to expand shipping to many countries in the near future!

No worries! We're happy to help you change your order information. Please feel free to get in touch with our customer service team at service@qeleg.com. They will be able to help you.

We're happy to help you update your order; please contact us at service@qeleg.com. Kindly note that orders are typically shipped out of our warehouse in 1-2 business days; we might not be able to make changes to your order after that. We will do our best to find a solution!

No worries! Please feel free to get in touch with our customer service team at service@qeleg.com. They will be able to help you apply the promo code or credit to your order.

We collected sales tax in select states as required by law. You can see the exact sales tax on your order after entering your address information on the checkout page.

Except for select products where indicated, we offer free shipping to Hong Kong. For the shipping rate to other countries and regions, please check the exact cost during checkout.
For international orders, there might be additional duties and taxes to pay upon the arrival of your package. While we will assist you along the process, we have no control over these charges, as they are determined by the destination customs.

Once a product has shipped, you'll receive a tracking number to follow your package as it makes its way to you. It usually takes 1-2 business days for an order to be processed and shipped out, then 2-15 business days for delivery.
Please keep in mind that delivery may take longer during/after holidays or abnormal conditions. We recommend keeping a close eye on your order's tracking information. That said, we'll do everything in our power to get your order to you as soon as possible!

Once you've placed your order, our products typically ship from our warehouse within 1-2 business days. Once a product has shipped, you'll receive a tracking number that you can use to follow your package as it makes its way to you.

We stand behind the quality of our products and are confident you will love them.
If, for any reason, you are unsatisfied with your product during the 30-night trial period, we’re happy to help troubleshoot or initiate the return or exchange process.
To be eligible for a return or exchange, the product(s) must be clean, undamaged, unwashed, and in its original packaging. Please postmark your items for return within 30 days of delivery.
The products listed below are not eligible for the 30-night trial:

• Soundproof Earplugs
• Gift Cards
• Any final-sale products

Within a 30-day free trial period, we offer free returns for Hong Kong. The original order value, including the shipping cost, will be fully refunded to customers.

To initiate your return or exchange, please contact us at service@qeleg.com with your order number. If your product(s) is in the trial period, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Once we receive the product(s), we will send the refund of your order to your original payment account or arrange the exchange shipping for you within 5-8 business days.

It typically takes 5-7 business days for our facility to process returns. Once your return is accounted for, we'll refund your original form of payment. Please allow 3-7 business days for the refund to settle back on your original form of payment.

We're so sorry to hear that your product arrived in less than perfect condition! We'd love to help you resolve this issue right away with the help of our Quality Assurance team. They'll need to know a bit of information on your order as well as the issue you're experiencing with your product.
To report your issue, please reach out to our Customer Experience team by emailing us service@qeleg.com with your order number.

Congratulations on your recent acquisition from service@qeleg.com! We're dedicated to delivering top-notch durability and quality in our products to ensure your sports activities are both healthy and comfortable. Here's a quick guide on the warranty coverage for your purchase:

Warranty Overview

• Coverage Duration: Your product comes with a one-year limited warranty, providing peace of mind as you enjoy your purchase.
• Eligibility: This warranty is applicable to products sold by Sugarkingcake™, specifically addressing any defects arising from improper workmanship or materials.
• Warranty Services: Should your product exhibit any defects within the warranty period due to the reasons mentioned, service@qeleg.com offers two main options:

How to Learn More

To dive deeper into the specifics of our Warranty Policy or to initiate a warranty service request, please use the provided link. It's your gateway to understanding your rights and the extent of coverage under the warranty.

Final Thoughts

Our commitment at service@qeleg.com is not just to sell products but to ensure they stand the test of time, enhancing your sports experience. Remember, we're here to support you, from ensuring product quality to providing warranty services should the need arise. Explore the Warranty Policy for a comprehensive understanding of how we protect your purchase.

The Qeleg® one-year limited warranty policy covers all products sold on Qeleg®’s official website - qeleg.com or a Qeleg® authorized retailer.